Eastern Western Accident Repair Centre

Accident Management Service

If you have been unfortunate enough to be invoved in an accident call our accident management service. To qualify for this service all you need to do is call our freephone number within 8 hours of your accident, we will deal directly with your insurance company on your behalf. For more information on what to do following an accident click here. Our first priority is to provide good advice and then to ensure you stay mobile following an accident.

But we do more than that.

Benefits

Our Non Fault Service If you do not Qualify for our Non-Fault Service
Recovery of your damaged vehicle to an approved repair centre Recovery of your damaged vehicle to an approved repair centre
Protection of your insurance excess The only estimate you need to proceed with the repair of your vehicle
The only estimate you need to proceed with the repair of your vehicle Experienced management of the repair of your vehicle
Experienced management of the repair of your vehicle A replacement vehicle while yours is being repaired for up to 21 days
Delivery of a replacement vehicle while yours is being repaired. Management of your claim with your own insurance company
Management of the communication with the various parties in the claim, including insurance companies, third parties and witnesses
Help in claiming any "uninsured losses"
Access to legal advice from a nationwide panel of specialist solicitors

Terms & Conditions

When you call our accident management number, our accident management supplier will determine wether you qualify for our non-fault service by assessing the circumstances of the accident and wether there is an identifiable insured fault party responsible for the accident. If you do not qualify for our non-fault service we may still be able to assist you (see paragraph 3 below). In both cases you must contact us within 8 hours of your accident.

Our Non-Fault Service

If you qualify for our non fault service:
  • The make and model of the replacement vehicle will depend on the make, model, age and value of your own vehicle.
  • If your vehicle is deemed to be beyond economic repair, we will supply you with a replacement vehicle until seven days after after the date of receipt of a cheque for the agreed pre-accident value of your vehicle
  • If your own motor insurer pays for the repairs to your own vehicle and you have to pay policy excess, we will seek to recover this amount from the at fault party's insurer on your behalf together with any other 'uninsured losses' such as loss of earnings, loss in value of your vehicle, etc. We will need to present the at fault party's insurer with appropriate evidence of any such losses.
If you do not qualify for our non-fault service

If you do not qualify for our non-fault service, you may still be entitled to certain benefits (including a temporary replacement vehicle), subject to terms & conditions below:

  • you must be registered for the accident management service and your first point of contact following the accident must be with our accident management supplier using the accident management number within 8 working hours of the accident;
  • our accident management supplier must be satisfied that the accident that your vehicle was damaged in is a reportable traffic accident as defined in the Road Traffic Act 1988;
  • your damaged vehicle must have been roadworthy and legally drivable and must not have been driven contrary to road traffic laws at the time leading up to the accident;
  • you must have your vehicle repaired at our approved repair centre;
  • the driver of your vehicle must have been legally entitled to drive the vehicle at the time of the accident;
  • If you qualify for a replacement vehicle, it will be a make and model determined by our accident management supplier and be provided for a maximum of 21 days or the duration of the repairs to your own vehicle, whichever is shorter;
  • you must provide proof of comprehensive insurance insurance for the replacement vehicle for the replacement vehicle for the duration of the loan;
  • you will be entitled to management of your claim subject to giving any consents required by parties (for example your own insurer) before they discuss your claim with us.
  • Our accident management supplier will process your personal data in order to provide the services to you.

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