Something we’ve became very aware of over the last 90 years is that everything changes eventually. Our products have certainly come a long way! Just imagine telling our very first sales executive that in 90 years’ time, BMW will be producing a car that can park itself! Or even just that every car will come with the option to have a touch screen, cassettes and CD’s are a thing of the past and you can plug a broken-down car into a diagnostic machine and it’ll simply tell you what/where the problem is.
And all of these changes mean we need to constantly update our Service Technicians and Sales Executives, just so they know what they’re fixing and selling!
It’s not only the cars that have had glam makeovers – systems, computers, everything right down to the furniture is updated regularly. We’re never going to go out of style.
We have 4 different departments; Admin, Sales, Parts and Service. Each of these departments have a manager. Each of our dealerships usually has a General Manager or a Branch Manager that oversee the running of the whole dealership.
Since a lot of our brands have more than 1 dealership, we then have a “Franchise Principal” or “Dealer Principal” that runs that particular franchise… so the structure looks something like this:
Franchise / Dealer Principal
Branch / General Manager
Service Advisor / Technicians
Sales Executives / Sales Admins