CRM Advisor - Mercedes-Benz of Edinburgh Newbridge

 25 hours per week hours   Edinburgh   Part Time

Mercedes Benz of Newbridge

Salary £10,803 basic plus bonus

The hours are Mon-Fri 9.30am-2.30pm


Thank you for your interest in working with Eastern Western Motor Group. We work with some of the world’s best loved brands. If you haven’t already, please browse around our company website and immerse yourself in our company’s history and read up on our brands. As we start to drive your aspirations to accessing a career here with us at Eastern Western Motor Group, you will really get to understand just why our staff and customers are indeed so passionate about all things Eastern Western!

This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training. We work with 14 brands across 32 sites with just over 1400 employees.


Key Responsibilities:

What does the job entail?

  • Contacting customers after handover of their vehicle and covering a number of points to ensure the customer has been made aware of certain things when they collected their vehicle
  • Maintaining contact and creating rapport with customers throughout the ownership of their vehicle to ensure an outstanding customer experience
  • Promoting service care plans and presenting all the benefits of these to any customer who does not currently have one
  • Contacting customers who have a service plan which is due to expire and ensure as many of these are renewed as possible by confidently overcoming any objections the customer may have
  • Contacting customers who are entering the final 6 months of their finance agreement and trying to appoint them to the dealership to discuss their options at this stage with a view to purchasing a new vehicle
  • Contacting customers who have requested an early settlement of their finance agreement and to convert any potential opportunities to sales appointments
  • Deal with any complaints expertly by listening to and empathizing with the customer and passing to the relevant department to pick up
  • Maintaining excellent data quality by confirming and updating all customer details on every call
  • Excellent time management with minimal downtime to effectively work through your diary of contacts
  • Liaising confidently with other departments to build good internal relationships
  • Maintains knowledge by keeping up to date with latest product information so you can promote our range confidently when speaking with our customers
  • Treat customers fairly and with professionalism at all times
  • Takes personal responsibility for achievement of targets and KPI’s


What are we looking for?

  • Excellent communication skills
  • Good interpersonal skills and team orientation
  • Previous experience in a similar role would advantageous
  • Results orientated
  • Problem solving and decision making skills
  • Quality & reliability
  • Influencing and negotiation skills
  • Commitment, self awareness and assertiveness


In addition we offer first class employee benefits scheme such as:

  • Employee discount scheme with 1600 high street/online retailers
  • Option to staff savings scheme
  • Cycle to work scheme
  • Excellent discounts on new and used car purchases
  • Company pension
  • 30 days annual leave which increases with length of service
  • Training/Career development
  • Family days out
  • Life assurance
  • Staff Intro referral scheme

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As an Eastern Western Motor Group employee you will get a range of benefits, including:

Discounts on new and used vehicles

Discounts on parts and servicing

Contributory pension scheme

Fantastic discounts at a host of retailers

Our Brands

Mercedes-Benz Logo BMW Logo Lexus Logo Volkswagen Logo Toyota Logo MINI Logo Honda Logo Mazda Logo Nissan Logo smart Logo Harley-Davison Logo Mercedes-Benz Commercial Logo

Our Brands

Mercedes-Benz Logo
BMW Logo
Lexus Logo
Volkswagen Logo
Toyota Logo
Honda Logo
Mazda Logo
Nissan Logo
smart Logo
Harley-Davison Logo
Mercedes-Benz Commercial Logo
GTI Logo
AMG Logo
MPower Logo
JCW Logo
Type-R Logo
Scotlands Car Buyer Logo

Calls may be monitored for quality and training purposes. Eastern Western Motor Group Ltd is authorised and regulated by the Financial Conduct Authority - we are a credit broker not a lender. Our Firm Reference is 310505. Registered Office: 8 Westerton Road, East Mains Industrial Estate, Broxburn West Lothian EH52 5AU Registered in Scotland No. 14833 VAT Registration No. 269233051 We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.

© 2019