CRM Team Leader - Eastern BMW


 40 hours   Edinburgh   Full Time

CRM Team Leader

Eastern BMW Newbridge

Salary £23,000 per annum

 

This is an amazing opportunity to work for a family run company who value their employees and in return provide state of the art working facilities, competitive salary packages, benefits and industry leading training. We work with 14 brands across 37 sites with just over 1600 employees.

 

Nature of the role

  • As the CRM Team Leader, you will report directly to the dealership Franchise Director.
  • Manage a team of CRM Advisors and Showroom Hosts, who are in daily contact with our customers making various types of contact and follow up calls.
  • You will have responsibility for monitoring and scoring against several important manufacturer key performance indicators, ensuring we achieve the targets set.
  • You will have responsibility for managing digitally generated sales leads the business receives and will have regular involvement in the control and management of our customer database.
  • Additionally you will manage our team of 6 showroom hosts within the dealership, ensuring cover is maintained and our levels of customer care are second to none.
  • Establish the customer’s needs to guide them towards the product/service that will best meet their requirements.
  • Create and maintain a culture within the team that is welcoming and professional and other teams across the Branch to provide a seamless service to all visitors.
  • Assistance with any other task as directed

 

Skills & Experience:

  • Motor trade experience is not essential
  • You must have experience in an equivalent CRM role, Call Centre management role or Customer Service management environment
  • Leads by example
  • Ability to manage time effectively
  • Problem solving and decision making skills
  • Ability to work to deadlines

 

In addition we offer first class employee benefits scheme such as:

  • Employee discount scheme with 1600 high street/online retailers
  • Option to staff savings scheme
  • Cycle to work scheme
  • Excellent discounts on new and used car purchases
  • Company pension
  • 30 days annual leave which increases with length of service
  • Training/Career development
  • Family days out
  • Life assurance
  • Staff Intro referral scheme

 

 

 


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Benefits

As an Eastern Western Motor Group employee you will get a range of benefits, including:

Discounts on new and used vehicles

Discounts on parts and servicing

Contributory pension scheme

Fantastic discounts at a host of retailers

Our Brands

Mercedes-Benz Logo BMW Logo Lexus Logo Volkswagen Logo Toyota Logo MINI Logo Honda Logo Mazda Logo Nissan Logo smart Logo Harley-Davison Logo Mercedes-Benz Commercial Logo

Our Brands

Mercedes-Benz Logo
BMW Logo
Lexus Logo
Volkswagen Logo
Toyota Logo
MINI Logo
Honda Logo
Mazda Logo
Nissan Logo
smart Logo
Harley-Davison Logo
Mercedes-Benz Commercial Logo
GTI Logo
AMG Logo
MPower Logo
JCW Logo
Type-R Logo
Scotlands Car Buyer Logo

Calls may be monitored for quality and training purposes. Eastern Western Motor Group Ltd is authorised and regulated by the Financial Conduct Authority - we are a credit broker not a lender. Our Firm Reference is 310505. Registered Office: 8 Westerton Road, East Mains Industrial Estate, Broxburn West Lothian EH52 5AU Registered in Scotland No. 14833 VAT Registration No. 269233051 We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.

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