Update: 29th May 2020
Dear Customer,
We hope you and your loved ones are safe and well at this time.
We'd like to give you an update on what's been happening with our dealerships and staff over the last two months.
We will be re-opening our business in a gradual process, starting initially with our servicing, parts and accident repair facilities so we are able to complete essential servicing and repairs from 1st June onwards.
Our Aftersales teams are already in the process of contacting all of our customers whose booking we had to cancel due to the business closures. If this applies to you and you haven't heard from them yet, don't worry you will soon.
Although our showrooms remain PHYSICALLY CLOSED, we are DIGITALLY OPEN.
We can still take orders and deliver new and used cars, albeit not from our showroom until at least 19th June when we hope the lockdown restrictions will have been eased further. Obviously this date is dependent on government guidance and could be subject to change. Until then please feel free to browse through our website where you will find some excellent offers that we have been working hard on with our manufacturer partners.
We are working closely with the relevant authorities to make sure that when we are allowed to re-open our showrooms we will be operating safely to the highest possible standards for both our staff and customers.
Changes you can expect at our branches:
▪ 2 Metre social distancing.
▪ Sanitiser stations, perspex protective screens and disposable gloves.
▪ Visits by appointment where possible.
▪ Rearranged customer waiting areas.
▪ Contactless transactions.
▪ Enhanced car cleaning processes including steering wheel, gear knob and seat covers.
▪ Staff rotas to assist with maintaining social distancing.
We look forward to being able to welcome you back into our showrooms when we can but remember we are still DIGITALLY OPEN and our teams can assist with all sales enquiries including being able to take reservations online for both new and used cars.
Take a look at our website and social media channels for all the latest new and used car offers available.
Update: 24th March 2020
Dear Customer,
Like all organisations we are closely monitoring the impact COVID-19 is having on business, colleagues, customers and business partners.
The clear message from Government is that all businesses must play their part to protect the most vulnerable in our society and ensure the NHS has the ability to cope with the inevitable increase in patient numbers who will be infected by the virus in the coming days and weeks.
For these reasons all Eastern Western Motor Group showrooms will close to customers from this evening 24th March.
It is not possible to give advice at this stage as to when they will be able to reopen.
Most of our service and parts departments will remain open to look after customers classified as ‘essential and vulnerable’. This is subject to short notice change in line with Government directives. Please refer to the individual dealership website for details. Every effort will be made to complete vehicles already booked in for a service, repair or MOT. Please be aware there are already shortages of spare parts which may affect our ability to complete some tasks.
We would like to thank all our staff for their amazing dedication, professionalism and their ‘can do‘ attitude over the last couple of weeks as we have navigated our way through these incredibly difficult challenges. They really have been an incredible asset and we are immensely proud of what they have achieved.
During the next few days we will work together caring for our customers as well as looking after each other’s well being.
We are going through uncharted waters never having had to deal with these situations before. Much of it is learning and adapting as we go. Decisions will be made, not always with the right outcome but with the best intention based on information available at that time. We will be working with local communities to offer support to frontline workers helping them to stay safely on the roads.
Further updates on progress and developments will appear on our website... easternwestern.co.uk as well as all social media platforms.
We look forward to staying in touch and welcoming you back when we reopen.
