The famous three-pointed star is shining brightly in Scotland after Western Automobile Company capped a memorable year by being named Mercedes-Benz Retailer of the Year for 2018, the second time in four years the business has won this prestigious award.
The announcement was made at an awards ceremony in London where the Group was honoured for its excellent performance in all areas including new and used car sales, after sales and customer service.
It follows the opening of a new multi-million pound retail outlet at the Fort Kinnaird Retail Park on the east side of Edinburgh in April.
The purpose-built, 2.2-acre site replaced the previous operation in Willowbrae Road and has complemented Western’s other Mercedes-Benz retailer to the west of the capital at Newbridge as well as its location in Coldstream – both of which have also upgraded their facilities in recent months. Around 40 new staff have been recruited across the three sites too.
“Our opening at Fort Kinnaird was a significant investment and a huge development for the Group that has helped us to grow both new and used car sales and provide our customers living to the east of Edinburgh with an unrivalled retail environment and an even better service when it comes to the maintenance of their vehicles,” said Graham Affleck, Market Area Director, Mercedes-Benz of Edinburgh and Coldstream.
“Amidst this expansion, the Group has remained focused on the customer experience and ensuring that our teams are pulling together to make this the best it can be – values that have contributed to us winning this accolade and is testimony to the hard work and commitment of everyone throughout the business.”
Retailer of the Year 2014 & 2018, Service & Parts Team of the Year 2014, Customer Service Team of the Year 2017, Workshop 2020 Team of the Year 2019.‹ Back to news