Covid-19 Updates

Covid-19 Updates



In response to the on-going situation in relation to COVID-19, we are responding accordingly in order to ensure we are able to continue to provide support for key business vehicles and customers who have been tasked with keeping the basic infrastructure of our country running at the capacity required to deal with the constantly evolving and concerning situation.

Up until now we have effectively been operating with our normal opening hours and almost full staffing levels, which we have been adjusting in relation to required support levels and adherence to social distancing.

We take our responsibility seriously with regards to the support required and also to ensure our staff are protected and remain healthy. To allow us to provide a level of support and to afford the necessary protection to our staff we are making changes to our opening hours and also having to suspend some of the Services we currently provide, in addition to this we need to apply some additional restrictions to ensure we all stay safe.

To ensure we protect our staff and ultimately you our customer from the effects of COVID-19, we are rigorously following all the NHS and Government guidelines issued and the changes we have made reflect this in terms of minimising staff contact by reducing the number of people present at one time on site, whilst balancing the level of support we need to provide.

As of Monday 30th March our opening hours will be as follows. Please note these are subject to further change as the level of support being requested is dropping quite dramatically as the Government restrictions are reducing vehicle movements considerably.

Western Commercial Bellshill, Western Commercial Broxburn, Western Commercial Govan
Monday to Friday - 0700 to 1600
Saturday - 0800 to 1200
Sunday - Closed

Western Commercial Dundee
Monday to Friday - 0700 to 1500
Saturday - 0800 to 1200
Sunday - Closed
*Please note we have a full dedicated S24h breakdown team covering the area 24/7 and we have taken steps to ensure continuity if we are exposed to any absence within the team.

In terms of a suspension of previously offered services, please be advised we can no longer offer Waiting Appointments, Loan Vehicles, Collection and Delivery.

There is now a restriction placed at the reception areas at all our sites where we will only permit one Service Customer in at any one time and we will only permit one Parts Customer in at any one time. At times our staff may ask you to wait in your vehicle until there is sufficient space or they may ask you to wait in another area of the building to comply with the guidelines. We are also asking all customers to clean their hands on arrival at a dedicated sanitising station and where a customer is dropping a vehicle off for Service then we are asking customers to place all keys into small plastic bags, which we are providing, and then leaving them in a container provided.

For Parts transactions we will no longer accept customers arriving on site and approaching the Parts counters with a new enquiry. All Parts supply requests must be carried out in advance of arrival and on arrival the parts relating to the transaction will be placed on a table or dedicated area for collection.

Please note we will no longer accept cash transactions.

There are also 2 metre distance restrictions in place and we ask everybody to adhere to these at all times.

All of the measures and changes we have made are with the sole purpose of being able continue to provide the service and support required to keep the basic infrastructure of the country moving and also to ensure the continued protection of our staff.

Finally, we thank you for your continued business and support and our commitment is to ensure we continue to provide the support for the key businesses still operating in the most challenging of times.

Stay safe and stay healthy.
Yours sincerely

Andrew Smith               Derek Cotton           Rory Allen                   Simon Murray
Market Area Director    Aftersales Director    Truck Sales Director    Van Sales Director




Key Handling Procedure

We have implemented the following procedure:

  • • All drivers handing in keys to sanitise hands thoroughly before approaching our front reception at the sanitising station
  • • Please also place your keys in the plastic bags provided and seal the bag tightly, the keys should then be placed in the container next to the sanitiser station
  • • Vehicles must be in a clean condition. Any vehicle presenting a notable health risk may not be worked on until fully sanitised




Telephone Call and Collect Parts Only

We will provide a call and collect service for essential purchases only.

Please contact our Parts department via telephone and the required parts and payment transaction will be completed via telephone, we will then confirm when you can collect the parts. If you have paid via credit card you will need to bring the credit card and personal identification i.e. Driving licence before we will release the items. If the order is charged to an account we will require a copy of your company purchase order. Our Branch will be open from 0700 - 1900 Mon-Fri and 0800 - 1200 Sat for essential parts via click and collect orders only.

If you need to visit our site to collect your item, you must respect the strict Social Distancing measures we’ve put in place for the safety of both our customers and colleagues. Please do not come to our Branch unless you have received Confirmation Via our Staff to let you know your item(s) are ready to collect.

Please also check our opening times before travelling.

Western Commercial Mercedes-Benz

Western Commercial Mercedes-Benz



Video

Opening Hours



Sales

Monday: CLOSED
Tuesday: CLOSED
Wednesday: CLOSED
Thursday: CLOSED
Friday: CLOSED
Saturday: CLOSED
Sunday: CLOSED
Service Reception

Monday: 7:00am - 4:00pm
Tuesday: 7:00am - 4:00pm
Wednesday: 7:00am - 4:00pm
Thursday: 7:00am - 4:00pm
Friday: 7:00am - 4:00pm
Saturday: 8:00am - 12:00pm
Sunday: CLOSED
Parts

Monday: 7:00am - 7:00pm
Tuesday: 7:00am - 7:00pm
Wednesday: 7:00am - 7:00pm
Thursday: 7:00am - 7:00pm
Friday: 7:00am - 7:00pm
Saturday: 8.00am - 12.00pm
Sunday: CLOSED
Workshop

Monday: 7:00am - 7:00pm
Tuesday: 7:00am - 7:00pm
Wednesday: 7:00am - 7:00pm
Thursday: 7:00am - 7:00pm
Friday: 7:00am - 7:00pm
Saturday: 8.00am - 12.00pm
Sunday: CLOSED

Sales

Monday: CLOSED
Tuesday: CLOSED
Wednesday: CLOSED
Thursday: CLOSED
Friday: CLOSED
Saturday: CLOSED
Sunday: CLOSED
Service Reception

Monday: 7:00am - 4:00pm
Tuesday: 7:00am - 4:00pm
Wednesday: 7:00am - 4:00pm
Thursday: 7:00am - 4:00pm
Friday: 7:00am - 4:00pm
Saturday: 8:00am - 12:00pm
Sunday: CLOSED
Parts

Monday: 7:00am - 7:00pm
Tuesday: 7:00am - 7:00pm
Wednesday: 7:00am - 7:00pm
Thursday: 7:00am - 7:00pm
Friday: 7:00am - 7:00pm
Saturday: 8.00am - 12.00pm
Sunday: CLOSED
Workshop

Monday: 7:00am - 7:00pm
Tuesday: 7:00am - 7:00pm
Wednesday: 7:00am - 7:00pm
Thursday: 7:00am - 7:00pm
Friday: 7:00am - 7:00pm
Saturday: 8.00am - 12.00pm
Sunday: CLOSED

Sales

Monday: CLOSED
Tuesday: CLOSED
Wednesday: CLOSED
Thursday: CLOSED
Friday: CLOSED
Saturday: CLOSED
Sunday: CLOSED
Service Reception

Monday: 7:00am - 4:00pm
Tuesday: 7:00am - 4:00pm
Wednesday: 7:00am - 4:00pm
Thursday: 7:00am - 4:00pm
Friday: 7:00am - 4:00pm
Saturday: 8:00am - 12:00pm
Sunday: CLOSED
Parts

Monday: 7:00am - 7:00pm
Tuesday: 7:00am - 7:00pm
Wednesday: 7:00am - 7:00pm
Thursday: 7:00am - 7:00pm
Friday: 7:00am - 7:00pm
Saturday: 7.00am - 12.00pm
Sunday: CLOSED
Workshop

Monday: 7:00am - 7:00pm
Tuesday: 7:00am - 7:00pm
Wednesday: 7:00am - 7:00pm
Thursday: 7:00am - 7:00pm
Friday: 7:00am - 7:00pm
Saturday: 7.00am - 12.00pm
Sunday: CLOSED

Service Reception

Monday: 7:00am - 3:00pm
Tuesday: 7:00am - 3:00pm
Wednesday: 7:00am - 3:00pm
Thursday: 7:00am - 3:00pm
Friday: 7:00am - 3:00pm
Saturday: 8:00am - 12:00pm
Sunday: CLOSED
Parts

Monday: 7:00am - 3:00pm
Tuesday: 7:00am - 3:00pm
Wednesday: 7:00am - 3:00pm
Thursday: 7:00am - 3:00pm
Friday: 7:00am - 3:00pm
Saturday: 8.00am - 12.00pm
Sunday: CLOSED
Workshop

Monday: 7:00am - 3:00pm
Tuesday: 7:00am - 3:00pm
Wednesday: 7:00am - 3:00pm
Thursday: 7:00am - 3:00pm
Friday: 7:00am - 3:00pm
Saturday: 8.00am - 12.00pm
Sunday: CLOSED

Sales

Friday 24th December - 8am - 12.30pm
Sunday 25th December - Closed
Monday 26th December - Closed
Tuesday 27th December - Closed
Wednesday 28th December - 8am - 6pm
Thursday 29th December - 8am - 6pm
Friday 30th December - 8am - 6pm
Saturday 31st December - 8am - 12.30pm
Sunday 1st January - Closed
Monday 2nd January - Closed
Tuesday 3rd January - Closed


Service

Sunday 25th December: Closed
Monday 26th December: Closed
Tuesday 27th December: 8am - 5pm
Sunday 1st January: Closed
Monday 2nd January: Closed
Tuesday 3rd January: 8am - 5pm

All other opening hours outwith the dates noted above will be our normal opening hours.





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