Western and Barnetts Nissan Customer Information – Coronavirus

Dear Customer,

We have made the responsible decision to temporarily close our business in line with Government guidelines in order to protect our valued customers and employees. We have created this list of commonly asked questions to advise you about issues relating to your Nissan vehicle. If you have further questions please contact us by email using the email address for your local branch at the bottom of this document. We will respond as quickly as we can.

Thank you for your continued support, patience and understanding during these challenging times for us all.

Until we can welcome you back, we send Best Wishes to you and your family from our whole team.

Are you still open for business, if not when will you re-open?

No, our dealerships are now closed until further notice in line with Government guidelines. We have key staff working from home who can answer the majority of your queries but please allow us a little time to respond. We will advise customers of planned re-opening dates on our website, our Facebook page and directly where you have contacted us with a specific query.

Please note we expect to be very busy when we re-open and will work to accommodate all customers’ requirements on a fair and equitable basis. Our lead times may be longer than normal as a result of the enforced closure period so please bear with us while we catch up with looking after all of our customers.

Do you have any emergency services available for key workers and vulnerable customers?

Yes, at our Edinburgh, Stirling and Dundee branches. This is a very limited service only for key workers such as NHS staff and vulnerable customers who need urgent repairs to their car as an essential form of travel.

For eligible customers with urgent requirements this service is available Monday to Friday, 9am to 5pm, subject to availability. Please call us if you are an eligible customer requiring support, or email us on the addresses detailed below.

Can I purchase a Nissan vehicle from you at the moment?

Yes, you can reserve any new or used Nissan with a £250 deposit and arrange to collect it when we re-open. We cannot confirm when this will be at this stage. Some of our key staff are working from home so can provide finance quotes and other information you may require by e-mail, phone or video call. Showroom visits, test drives and vehicle deliveries are not currently available for obvious reasons.

Can I purchase a Nissan Genuine Part from you at the moment?

Yes, from our Edinburgh, Stirling and Dundee branches, Monday to Friday, 9am to 5pm. We are offering a mail order service only with online secure card payment.

Please email us your requirements using the email address below for your preferred branch and our Parts team will respond as soon as they can. We are operating with a very limited staff level but will aim to get your order dispatched as quickly as possible.

I have previously made a booking with you for a service, MOT test or repair in the coming days, should I still come in?

No please don’t, this would not be in line with government guidelines. We have tried to contact our booked customers to explain this but may have been unable to reach you due to staff shortages and the unprecedented rate of change we were dealing with prior to closure.

We will be in contact to rearrange your booking when we re-open for normal business. Thank you for your patience, we are sure you can understand this is to protect you and our staff from the risk of coronavirus.

I’d like to book a service, MOT or repair for a future date, when will this be?

At this stage we cannot say, we will be keeping records of all customers who require our services and contacting them to make a booking when it is safe for you and our staff to do so, in line with Government guidelines. Please contact us by e-mail using the e-mail address below for your nearest branch and we will contact you when we can confirm our re-opening plans.

If I can’t get my Nissan Service carried out just now will this invalidate my Nissan Warranty?

No, Nissan Motor GB have confirmed that if your vehicle’s service falls outside of the normal time or mileage parameters as a result of delays to routine servicing caused by this enforced closure your warranty will not be invalidated. We will re-arrange your service as soon as we possibly can upon re-opening.

I have Nissan Roadside Assistance that is linked to my Nissan Servicing, am I still covered?

Yes, if you have a full Nissan service history, your cover will be extended until your next service date, which we will arrange for you as soon as we re-open. Part of the Nissan promise is that you get one year’s free Nissan Roadside Assistance with your annual service, but this 12 month period will be extended for customers affected by this enforced closure.

IN THE EVENT OF A BREAKDOWN PLEASE CALL NISSAN ROADSIDE ASSISTANCE ON 0330 123 1231

My Nissan needs a MOT test soon, but you aren’t open to carry this out for me, what should I do?

The Driver and Vehicle Standards Agency (DVSA) have announced special measures to assist vehicle owners, please see here for more information from their website:

Click Here

I’ve had a safety recall notice for my Nissan vehicle, when can you carry this out for me?

As most drivers will be doing very limited mileages for the foreseeable future, the likelihood of recall components causing undue concern is lower than normal. Therefore, we aim to complete outstanding recalls for our customers when we re-open. However, if you would like to discuss any recalls on your Nissan vehicle sooner, please email your local branch using the address below and we will contact you as soon as we can.

My Nissan manufacturer warranty runs out soon and there is an issue with my vehicle I would like you to check, will you be able to carry out a warranty repair for me?

Please contact your nearest branch using the email address below, detailing your vehicle registration number and the nature of the issue you would like us to check.

If we can record your concern whilst your vehicle is still in warranty we will work with Nissan Motor GB to carry out the warranty claim for you if it is a covered item and your warranty is still valid and within the allowed mileage limit. Please note that we will not be able to check your car, advise on the coverage and carry out the repair if you wish us to do so until we re-open.


Key Contact Details:

Western Nissan Edinburgh EMAIL
Western Nissan Stirling EMAIL
Western Nissan Dunfermline EMAIL
Western Nissan Perth EMAIL
Barnetts Nissan Dundee EMAIL

Visit Us

Western Edinburgh

1 Skene Place
Newbridge
Edinburgh
EH28 8TJ
Tel: 0333 241 6315

 

Get Directions

Click here to email us

 

Opening Hours

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed

Service Hours

Monday - Friday: 09:00 - 17:00
Saturday: Closed
Sunday: Closed


 

Western Stirling - Brand New Showroom

12 Craig Leith Road,
Broadleys Business Park,
Stirling
FK7 7LQ
Tel: 0333 241 6315

 

Get Directions

Click here to email us

 

Opening Hours

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed

Service Hours

Monday - Friday: 09:00 - 17:00
Saturday: Closed
Sunday: Closed


 

Western Fife

Crossgates Road
Halbeath
Dunfermline
KY11 7EG
Tel: 0333 241 6315

Get Directions

Click here to email us

 

Opening Hours

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed

Service Hours

Monday - Friday: Closed
Saturday: Closed
Sunday: Closed


 

Barnetts Dundee - Brand New Showroom

Riverside Drive,
Dundee
DD2 1UG
Tel: 01382 647810

 

Get Directions

Click here to email us

 

Opening Hours

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed

Service Hours

Monday - Friday: 09:00 - 17:00
Saturday: Closed
Sunday: Closed


 

Western Perth - Brand New Showroom

300 Strathtay Road,
Perth
PH1 2JU
Tel: 01738 230 858

 

Get Directions

Click here to email us

 

Opening Hours

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed
Sunday: Closed

Service Hours

Monday - Friday: Closed
Saturday: Closed
Sunday: Closed


 

 

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