Customers using our "Click & Collect" service will be benefit from our 14-day MONEY BACK GUARANTEE
How does "Click & Collect" work?
It’s a very straightforward process!
We also offer Live Video Consultation Appointments so you can speak to our team from the comfort of your own homes.
Western Toyota 14-Day Money Back Guarantee Terms & Conditions
The Western Toyota 14-day money back guarantee is valid for vehicles ordered from 1st April 2021 and collected/delivered by 30th April 2021 (distance selling rights not affected).
This cancellation period will expire 14 days after the day on which you take delivery. To exercise this right to cancel, you must inform us of your decision to cancel this Agreement in writing by clear statement (e.g. a letter sent by post or email) to our address as set out below within 14 days. You may use the attached cancellation form if you wish.
If you cancel this Agreement, we will reimburse to you all payments received directly from you under this Agreement within 14 days. Subject to:
Vehicle Cancellation Notice
Please complete the details below and email to: email@example.com
Alternatively, you may send via 1st class post to:
Western Toyota, Edinburgh's Luxury Car Village, Newbridge, Edinburgh, EH28 8TG
Model: [INSERT VEHICLE MODEL]
Registration: [INSERT VEHICLE REG]
Ordered on: [INSERT DATE HERE]
Received on: [INSERT DATE HERE]
[I/We] hereby give notice that [I/We] cancel [my/our] contract of sale of the vehicle above
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s):
[*] Delete as appropriate
If, and only if, the Customer has acted as an individual (including sole traders) acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession and this Agreement has been completed without any face to face contact between us and you, or anyone acting on your or our respective behalf, you may give notice to cancel this Agreement within 14 days without giving any reason. This cancellation period will expire 14 days after the day on which you, or a third party on your behalf, takes delivery or otherwise acquires physical possession of the vehicle. To exercise this right to cancel, you must inform us of your decision to cancel this Agreement in writing by clear statement (e.g. a letter sent by post or email) to our address as set out below. You may use the attached model cancellation form if you wish. To meet the cancellation deadline, it is sufficient for you to send your communication confirming your exercise of the right to cancel before the cancellation period has expired. If you cancel this Agreement, we will reimburse to you all payments received directly from you under this Agreement, without undue delay, and not later than 14 days after the day on which we receive the vehicle back subject to the following conditions being met.
1. Any outstanding finance has been settled by you directly with the lender;
2. We will make a deduction of £1.50 for each mile over 100 covered during your ownership;
3. It is the customers responsibility to deliver the vehicle back at your own expense.
4. We will deduct charges for cleaning and damage if the vehicle is not returned in the same condition as it was supplied.
We will make the reimbursement using the same means of payment used for the initial transaction, unless you have expressly agreed otherwise, but in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the vehicle back or you have sent evidence of having sent back the vehicle to us, whichever is the earliest. You should return the vehicle to the branch where you purchased it, without undue delay and in any event not later than 3 days after the day on which you communicate your cancellation of this Agreement to us. You must take reasonable care of the vehicle and will be responsible for any loss or damage from when it is delivered to you until when it is returned to us. You are liable for any diminished value of the vehicle resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the vehicle.