New and used car sales
In line with the government advice issued on 25th May, Toyota new and used car sales facilities in England are open from 1st June, with social distancing and enhanced hygiene measures in place.
To protect customers and staff, we will be managing the number of people at each dealership and adapting our usual processes. To help us with these measures, we ask that you contact your dealer to book an appointment to visit.
We look forward to welcoming you back to Toyota.
Service, MOT, Maintenance & Repair
All Toyota Dealers continue to do everything to meet the needs of emergency, critical and NHS workers. In Scotland, Wales and Northern Ireland, in accordance with local government advice, we continue to prioritise the needs of these customers.
In England, most of our workshops are now fully open. As well as supporting critical workers, they are also helping any customers who require vehicle servicing, MOT testing, maintenance or repairs.
The UK Government has granted some flexibility on MOT testing and we will take a sympathetic approach to service and warranty issues at this time. However, it is important that servicing and MOT testing are completed as close to their due date as possible.
Video Consultation with your local Dealer - or Buy online
Toyota's virtual showroom brings the dealership experience directly to you, with no need to leave the comfort of your own home. Our dedicated consultants can connect you digitally to our showrooms, enabling you to view a range of Toyota models at a time to suit you.
You can also buy a range of our models online including arranging finance, and part exchange - explore our new feature that lets you do everything online here.
Getting you back on the road
With the world slowly starting to get back on its feet, we’re here to help you get back on the road.
At participating dealers we’re offering a 32-point Toyota Vehicle Check for just £30, to help you and your vehicle get back on the road.
We will also give you a £30 Toyota credit against any future parts, servicing, or MOTs*.
Social distancing measures in place
Service and Sales departments are opening. To help you plan your visit, see the social distancing measures that we have in place.
> Contact your local dealer
For contact details, and opening times for sales and service, please find your nearest dealer.
Contacting Toyota Financial Services
We are aware that many of you may have financial concerns and questions you may wish to discuss with us. A payment deferral may be available if you are experiencing temporary financial difficulties as a result of the COVID-19 situation. You may wish to share details of your circumstances with us digitally, please complete our short self-service questionnaire here. Please note this is for customers not currently on a payment deferral. We will be in touch with all of our customers on a payment deferral, shortly. Please read our payment deferral FAQ’s for more information.
Payment deferrals might not be the best option for everyone and if you believe your financial difficulties will be over a longer term, please contact us so we can work with you to assess your individual circumstances and tailor a solution for the future. Please contact us on 0370 243 0804 - option 3, or by email email@example.com.
We are dealing with a high number of customer calls at the moment so please bear with us and we will try to respond to you within 7 days.
If you are a Toyota Roadside Assistance member, please call the number below for assistance: 0800 246 824 or 01737 500 021.
Toyota Roadside Assistance continues to be available for new members and for existing customers to renew their policies from just £7 per month. To renew your vehicle’s cover please visit http://www.toyota.co.uk/roadside or contact our membership team on 0344 701 6201.
Toyota Roadside Assistance for key workers
From 3rd April 2020, Toyota extended the full benefits of roadside assistance cover to all key workers who own a Toyota. Working in partnership with the AA, we are providing the cover regardless of whether you have previously had Toyota Roadside Assistance membership.
For a full list of keyworkers, please see our FAQ section below.
The free cover is being introduced as an open-ended benefit, available until further notice, for all Toyota vehicles, of any age. Further details of the comprehensive cover available under the Toyota roadside assistance programme, including terms and conditions, can be found here: http://www.toyota.co.uk/roadside
How to obtain assistance
If assistance is required, the vehicle driver should call the Toyota Roadside Assistance Team on 0800 246824
Eastern Western Motor Group decided a long time ago to focus the business on retailing only executive, quality or niche products and to this day sticks to this principle. The other over-arching principle of the company is to make these products affordable. The oft quoted maxim of 'Making Luxury Cars Affordable' is more appropriate now than ever.
Eastern Western Motor Group makes every effort to provide a fabulous retail environment for its customers and staff and in doing so now trades from some of the most modern and bespoke facilities anywhere in the UK.