COVID-19 Updates

Covid-19 Update: 29th May 2020

Following the easing of restrictions announced by the Scottish Government last week we are now in a position to be able to offer more support to our customers when it comes to both servicing and sales enquiries.

Our digital teams can be contacted via email, phone or live chat and are covering all of our Western Commercial dealerships across Scotland.

So whether you are looking to purchase a new or used van we have a wide selection of vehicles to suit many different business types. With over 100 used vehicles across our three van centres, all available for immediate delivery, why not give one of the team a call today or have a look through our website to see which one fits your needs best.

Broxburn - Gavin Aitken on 07787 100213
Govan - John Johnston on 07852 118981
Dundee - Vyga Mikuckis on 07788 392670

If you're one of our larger fleet customers then don't worry, we've got you covered! Our Fleet Manager Liz MacKenzie is available to assist with your queries on 07788 364584 so should you have any specific fleet requirements please don't hesitate to give her a call.

Our service and parts departments are open across all of our dealerships including our dedicated Truck facility in Bellshill. So if you require our servicing or parts teams give them a call at your nearest centre on 0333 241 6243.

If your enquiry relates to a heavy goods vehicle then it's best to contact our dedicated Truck sales team based at our Bellshill site who will be happy to assist. Please call Rory Allen on 07790 360998 or Calum Aitken on 07890 557 142 to discuss your requirements.

We look forward to speaking to you soon.

Kind Regards

Andrew Smith

Market Area Director.

Covid-19 Update: April 2020

In response to the on-going situation in relation to COVID-19, we are responding accordingly in order to ensure we are able to continue to provide support for key business vehicles and customers who have been tasked with keeping the basic infrastructure of our country running at the capacity required to deal with the constantly evolving and concerning situation.

Up until now we have effectively been operating with our normal opening hours and almost full staffing levels, which we have been adjusting in relation to required support levels and adherence to social distancing.

We take our responsibility seriously with regards to the support required and also to ensure our staff are protected and remain healthy. To allow us to provide a level of support and to afford the necessary protection to our staff we are making changes to our opening hours and also having to suspend some of the Services we currently provide, in addition to this we need to apply some additional restrictions to ensure we all stay safe.

To ensure we protect our staff and ultimately you our customer from the effects of COVID-19, we are rigorously following all the NHS and Government guidelines issued and the changes we have made reflect this in terms of minimising staff contact by reducing the number of people present at one time on site, whilst balancing the level of support we need to provide.

As of Monday 30th March our opening hours will be as follows. Please note these are subject to further change as the level of support being requested is dropping quite dramatically as the Government restrictions are reducing vehicle movements considerably.

Western Commercial Bellshill, Western Commercial Broxburn, Western Commercial Govan
Monday to Friday - 0700 to 1600
Saturday - 0800 to 1200
Sunday - Closed

Western Commercial Dundee
Monday to Friday - 0700 to 1500
Saturday - 0800 to 1200
Sunday - Closed
*Please note we have a full dedicated S24h breakdown team covering the area 24/7 and we have taken steps to ensure continuity if we are exposed to any absence within the team.

In terms of a suspension of previously offered services, please be advised we can no longer offer Waiting Appointments, Loan Vehicles, Collection and Delivery.

There is now a restriction placed at the reception areas at all our sites where we will only permit one Service Customer in at any one time and we will only permit one Parts Customer in at any one time. At times our staff may ask you to wait in your vehicle until there is sufficient space or they may ask you to wait in another area of the building to comply with the guidelines. We are also asking all customers to clean their hands on arrival at a dedicated sanitising station and where a customer is dropping a vehicle off for Service then we are asking customers to place all keys into small plastic bags, which we are providing, and then leaving them in a container provided.

For Parts transactions we will no longer accept customers arriving on site and approaching the Parts counters with a new enquiry. All Parts supply requests must be carried out in advance of arrival and on arrival the parts relating to the transaction will be placed on a table or dedicated area for collection.

Please note we will no longer accept cash transactions.

There are also 2 metre distance restrictions in place and we ask everybody to adhere to these at all times.

All of the measures and changes we have made are with the sole purpose of being able continue to provide the service and support required to keep the basic infrastructure of the country moving and also to ensure the continued protection of our staff.

Finally, we thank you for your continued business and support and our commitment is to ensure we continue to provide the support for the key businesses still operating in the most challenging of times.

Stay safe and stay healthy.
Yours sincerely

Andrew Smith - Market Area Director

Derek Cotton - Aftersales Director

Rory Allen - Truck Sales Director

Simon Murray - Van Sales Director

Key Handling Procedure

We have implemented the following procedure:

All drivers handing in keys to sanitise hands thoroughly before approaching our front reception at the sanitising station
Please also place your keys in the plastic bags provided and seal the bag tightly, the keys should then be placed in the container next to the sanitiser station
Vehicles must be in a clean condition. Any vehicle presenting a notable health risk may not be worked on until fully sanitised

Telephone Call and Collect Parts Only

We will provide a call and collect service for essential purchases only.

Please contact our Parts department via telephone and the required parts and payment transaction will be completed via telephone, we will then confirm when you can collect the parts. If you have paid via credit card you will need to bring the credit card and personal identification i.e. Driving licence before we will release the items. If the order is charged to an account we will require a copy of your company purchase order. Our Branch will be open from 0700 - 1900 Mon-Fri and 0800 - 1200 Sat for essential parts via click and collect orders only.

If you need to visit our site to collect your item, you must respect the strict Social Distancing measures we’ve put in place for the safety of both our customers and colleagues. Please do not come to our Branch unless you have received Confirmation Via our Staff to let you know your item(s) are ready to collect.

Please also check our opening times before travelling.