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Harris MAXUS UK has announced its largest ever investment in its aftersales operations – a commitment that will underpin the marque’s rapid growth in the UK, and instigated to deliver the highest levels of service support to customers nationwide.
This is the start of a complete transformation of Harris MAXUS UK’s aftersales operations; a step-change designed to redefine customer support in the commercial vehicle sector. Far from a one-off initiative, it signals the first wave of a wider programme of developments set to roll-out over the coming months, with further enhancements in infrastructure, technology and customer service already in the pipeline.
The Harris MAXUS UK network is expanding fast. With 18 new dealerships currently onboarding, the company’s dealer network will have expanded by 25% in 2025 resulting in 94 locations nationwide by November.
Right across the UK, the new Harris MAXUS UK dealer points are strategically dovetailing with existing Harris MAXUS UK locations. This concerted push to significantly bolster its network means Harris MAXUS UK’s coverage will have never been so comprehensive, while representing one the broadest geographical footprints among any commercial vehicle network in the UK.
“We’re ensuring that aftersales is the beating heart of Harris MAXUS UK,” said Michael Ward, newly-appointed Aftersales Director. “We’re investing in the network, people, infrastructure, systems and training at a level that sets a new precedent for this company, and a new benchmark in our sector. It means stronger support for dealers and world-class service for customers, wherever they are in the UK.”
To deliver its next phase of growth, Harris MAXUS UK has established a dedicated aftersales leadership team, bringing together a wealth of experience and expertise from across the commercial vehicle sector. New roles are focused on developing strong ties with dealer partners to deliver maximum uptime for customers, with the three new Regional Aftersales Managers on the front line to present the ‘full MAXUS experience’.
This new national structure provides clear accountability across fleet, dealer operations, service quality and regional support. Combined with a growing dealer network and aftersales infrastructure, it ensures operators will benefit from consistent standards, faster response times and a stronger customer experience nationwide. The strategy is underpinned by significant investment in training, remote diagnostics and on-site repair capabilities, positioning Harris MAXUS UK to set a new benchmark for uptime and dependable support wherever customers are based.
“Aftersales is not an afterthought for Harris MAXUS UK,” added Ward, “it’s central to our strategy. With rapid network growth, a strengthened leadership team and significant investment in systems, people and training, we are committed to delivering the most comprehensive aftersales support package in the UK market.”
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