Please adhere to appointment time & date provided for your safety & convenience - should you arrive early please remain in your vehicle until allocated time!
Arriving for your Service Appointment
Thank you for deciding to service your vehicle with Grassicks or Eastern MINI. Due to the current social distancing restrictions in place we wanted to make you aware of the changes we have made to our dealerships so that you know what to expect on arrival.
When you booked your service you will have been allocated an appointment date and time. Please adhere to your allocated time provided. When you arrive at the dealership please call us from your car in the car park. We have strict showroom capacity and we would appreciate your assistance by ensuring you arrive at your appointed time.
Before leaving your vehicle, please SWITCH OFF the Air Conditioning system and any recording equipment. Please remove any keyrings from your keys and place the service booklet on the passengers seat along with your Alloy Wheel Locking nut.
Appointment Journey Progress & Communication
During your vehicle visit we will communicate progress via text and e-mail and provide a Vehicle Health Check report and video. When you arrive please ensure you note your preferred contact preference on the envelope we provide.
If you have booked a While You Wait Appointment we ask that when you arrive please sanitise your hands and key and follow the directional signage to our front desk where a member of our host team will meet you. Place your key on the black pad. You will then be handed an envelope to put your key in. Make your way down the showroom to meet your advisor then have a seat in our lounge.
During this period our Isetta Cafe Bar is closed for self service however if you would like a refreshment please speak to a member of our host team and they will supply.
If you have booked a drop-off appointment we ask that when you arrive please sanitise your hands and key and follow the directional signage to our front desk where Cathryn will meet you. Place your key on the black pad. You will then be handed an envelop to put your key in. Ensure and note all details you required looked at on your vehicle and your preferred method of contact. Exit from the same sliding doors and your advisor will contact you.
If you requested a loan car for your appointment please be reassured that every car follows our sanitisation programme after every use. Your advisor will ensure you have the correct insurance. Please remember to bring your drivers licence with you. We ask that fuel is replaced or you can choose for it to be added to your invoice.
On returning to the dealership please remove all belongings from the car and hand the key back to your advisor.
Completion & Collection
We will communicate throughout your vehicles visit by your preferred contact method. We will advise you of a completion time. As with your arrival we require you to contact us in advance if you are going to be early or late by telephone.
An invoice will be sent to you via email and we require all payment to be made electronically at this time. The invoice must be paid in full before we can release your vehicle.
Thank you for choosing to service with us and we look forward to welcoming you back.
MINI pay monthly plan
MINI pay monthly plan.
Give your MINI the care it deserves for one fixed monthly payment.
With the MINI Pay Monthly Service Plan, you can keep your service history up to date at a manageable, locked-in price. And you can rest easy knowing that we'll put the same love and attention into servicing your MINI as we did making it.
Additional benefits include:
- • Being able to transfer any unused credit if you replace a new MINI.
- • Greater peace of mind as the fixed price protects you from inflation.
- • Free services, including one MOT, fluid top-ups, seasonal health checks, map updates, and a wash and vacuum whenever you visit.
MINI Servicing in Scotland
MINI PIT STOP.
Just the job. And just the 90 minutes.
WE KNOW YOU'RE BUSY, SO WITH MINI PIT STOP WE'LL GET YOU BACK ON THE ROAD IN A JIFFY, WHICH MEANS THERE'S NO NEED FOR YOU TO BE WITHOUT YOUR MINI FOR THE WHOLE DAY.
A MINI Pit Stop visit lasts a maximum of 90 minutes, and you'll be amazed at the range of service and maintenance tasks our MINI Technicians can get done in that time
Without the need for collection & delivery or a loan car, we can often offer the very earliest appointment date
Our service team can chat with you in person during your MINI's visit
With all work completed, your MINI will be ready to head back onto the road. All within 90 minutes.
No time to waste? Contact us now on to see whether a Pit Stop visit is right for your MINI, and to make a booking.
While you're with us, you can choose to relax and enjoy refreshments in the Pit Stop lounge, surf the web with free use of our Wi-Fi, browse our range of MINI Stuff and Accessories, or even test drive a new MINI. Whatever your preference, you can make your stay as productive or as relaxing as you wish.
MINI Value Service.
MINI Value Service.
Offers worth shouting about.
GET A PROPER MINI SERVICE THAT WON'T HAVE YOU MARCHING BACK TO THE BANK.
Listen Up! Thanks to our fixed price servicing programme on a range of selected MINI models, you can now be assured of a MINI Service at a transparent and competitive price.
When you keep your servicing with us, you know your MINI's in the safest possible hands. And because we don't want you getting bored while you wait, you'll be looked after just as well.
BEST FOR YOUR MINI.
- All work is undertaken by MINI Approved Technicians who know your car inside and out.
- We use genuine MINI parts that come with a two year warranty.
- A complete wash and vacuum are all part of the service.
- Boost your MINI's credentials with an official dealer stamp in your service book.
BEST FOR YOU.
- Relax in our dealership and take a look around our shiny MINI showroom while you wait.
- Put your feet up, have a coffee, flick through a paper or watch TV.
- Walk away with more pennies in your pocket thanks to our competitive pricing.
Even if your MINI's got a few years on the clock, you can still make use of our Approved Technicians and Genuine Parts to keep it in fighting fit order for an extremely compeititve price.
Let’s cut to the chase: if your beloved MINI is three years old or more then it’s going to need an annual MOT. The MINI MOT Promise is implemented by our MINI Approved Technicians and takes care of everything, ensuring your MINI should pass the MOT with flying colours.
The MINI MOT Promise includes a pre-MOT check on lights, seatbelts, horn, dashboard warning lights and windscreen & wiper blades. If we find a problem in one of these areas, we’ll fix it on the spot if possible before starting the test. We can then MOT your MINI and once it has passed the test, we’ll wash and vac it leaving it as good as new. In the rare case your MINI does fail its MOT, our MINI Approved Technicians can undertake any repair work. Using only Genuine MINI Parts - which are covered by a two-year warranty - keeping your car 100% MINI.
John Cooper Works World Showroom
MINI Air Conditioning Service
Making sure your driving environment is always chilled to perfection is easy with a little periodic maintenance. Luckily, we have some tailor-made MINI Air Conditioning services to make sure it stays in tip-top condition.
Air Freshener - removes any unwanted musty smells by cleaning the evaporator, disinfecting the air duct system and treating the air vents and your MINI's interior.
Arctic Blast - ensures the air conditioning gauge gives you the temperature you want, when you want it. This is done by draining the refrigerant, checking for leaks and operating pressures, and then recharging the refrigerant and lubricant.
Service while you fly
MINI Trade Parts
Top Notch, first time fit.
The MINI Trade Parts programme is here to provide you, our trade customers, with top notch Genuine MINI Parts at competitive prices. We provide a one-stop shop for all Genuine MINI Parts and Consumables from our dedicated Parts team who are on hand to offer you expert knowledge and practical advice.
The quality of our Genuine MINI Parts means you can save money and hassle in the workshop with a precise first-time fit. Because we are so confident in the quality of our parts, all Genuine MINI Parts come with a two year unlimited mileage warranty that you can pass on to your customer.
Our MINI Trade Parts programme is built around four core values:
To get up to speed with all you need to know about the MINI Trade Parts programme please visit www.minitradeparts.co.uk or contact our Parts Department.