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PLEASE ADHERE TO APPOINTMENT TIME & DATE PROVIDED FOR YOUR SAFETY & CONVENIENCE - SHOULD YOU ARRIVE EARLY PLEASE REMAIN IN YOUR VEHICLE UNTIL ALLOCATED TIME!
Thank you for deciding to service your vehicle with Grassicks or Eastern MINI. Due to the current social distancing restrictions in place we wanted to make you aware of the changes we have made to our dealerships so that you know what to expect on arrival.
When you booked your service you will have been allocated an appointment date and time. Please adhere to your allocated time provided. When you arrive at the dealership please call us from your car in the car park. We have strict showroom capacity and we would appreciate your assistance by ensuring you arrive at your appointed time.
Before leaving your vehicle, please SWITCH OFF the Air Conditioning system and any recording equipment. Please remove any keyrings from your keys and place the service booklet on the passengers seat along with your Alloy Wheel Locking nut.
During your vehicle visit we will communicate progress via text and e-mail and provide a Vehicle Health Check report and video. When you arrive please ensure you note your preferred contact preference on the envelope we provide.
If you have booked a While You Wait Appointment we ask that when you arrive please sanitise your hands and key and follow the directional signage to our front desk where a member of our host team will meet you. Place your key on the black pad. You will then be handed an envelope to put your key in. Make your way down the showroom to meet your advisor then have a seat in our lounge.
During this period our Isetta Cafe Bar is closed for self service however if you would like a refreshment please speak to a member of our host team and they will supply.
If you have booked a drop-off appointment we ask that when you arrive please sanitise your hands and key and follow the directional signage to our front desk where Cathryn will meet you. Place your key on the black pad. You will then be handed an envelop to put your key in. Ensure and note all details you required looked at on your vehicle and your preferred method of contact. Exit from the same sliding doors and your advisor will contact you.
If you requested a loan car for your appointment please be reassured that every car follows our sanitisation programme after every use. Your advisor will ensure you have the correct insurance. Please remember to bring your drivers licence with you. We ask that fuel is replaced or you can choose for it to be added to your invoice.
On returning to the dealership please remove all belongings from the car and hand the key back to your advisor.
We will communicate throughout your vehicles visit by your preferred contact method. We will advise you of a completion time. As with your arrival we require you to contact us in advance if you are going to be early or late by telephone.
An invoice will be sent to you via email and we require all payment to be made electronically at this time. The invoice must be paid in full before we can release your vehicle.
Thank you for choosing to service with us and we look forward to welcoming you back.
Calls may be monitored for quality and training purposes. Eastern Western Motor Group Ltd is authorised and regulated by the Financial Conduct Authority for credit broking and insurance distribution activities under reference number 310505 – we are a credit broker not a lender. Registered Office: 8 Westerton Road, East Mains Industrial Estate, Broxburn West Lothian EH52 5AU Registered in Scotland No. 14833 VAT Registration No. 269233051 We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.