Minor Damage Protection.

Keep your vehicle in immaculate condition.

THE MIRROR-SMOOTH SHINE ON YOUR VEHICLE IS WORTH TAKING PRIDE IN.
Unfortunately, scuffs and chips are a part of everyday driving. Someone carelessly opening a door in a car park can dent your pristine bodywork. But is it worth losing your motor insurance policy no-claims bonus for a small repair? That’s where Eastern Western Minor Damage Protection comes in.

Eastern Western Minor Damage Protection uses exact paint matches and a sophisticated process, the repair technician will restore your vehicle to help keep it in immaculate condition.The technician could come to your home or place of work and expertly repair small dents, scuffs and scrapes in vulnerable body areas. You also have the option to take your vehicle to one of our approved Eastern Western Minor Damage Protection Repair sites*.

It’s the intelligent way to help maintain the value of your vehicle – and keep your pride and joy in its immaculate condition.

Please note: Any after-market repair may vary from an automotive factory finish which is machine sprayed beyond human capacity.

PROTECT YOUR VEHICLE AND YOUR NO-CLAIMS BONUS

Professional repairs for minor scratches, dents, chips and scuffs
Completed quickly and effectively at a location of your choice
Does not affect your motor insurance no claims bonus
Up to 30 days to register your claim
Helps preserve the appearance of your vehicle
Can help maximise the resale value of your vehicle

WHAT DOES EASTERN WESTERN MINOR DAMAGE PROTECTION COVER?

Scratches, scuffs and dents up to 300mm in length and 3mm deep
Stone chips up to 5mm in diameter and 1.5mm deep
Vulnerable panels including front and rear valances and bumpers
Professional repairs to an immaculate standard

Please see diagram for eligible areas.

Eastern Western Minor Damage Protection also offers a £250 body shop contribution in the event an eligible area of damage cannot be repaired using minor cosmetic damage repair technology.

Please note: For more information about Eastern Western Minor Damage Protection please contact your Eastern Western Centre Sales team or see the Eastern Western Minor Damage Protection policy documents for full Policy Wording.

Frequently Asked Questions

1. HOW MANY CLAIMS CAN I MAKE ON MY EASTERN WESTERN MINOR DAMAGE PROTECTION POLICY?

Each individual claim is limited to four individual areas of damage, with an aggregate limit of 20 areas of damage over the term of your Eastern Western Minor Damage Protection policy.

2. DO I HAVE TO PAY AN EXCESS?

No, the Eastern Western Minor Damage Protection product has been arranged with no customer excesses in place.

3. WILL MY MOTOR INSURANCE NO CLAIMS BONUS BE AFFECTED IF I CLAIM ON MY EASTERN WESTERN MINOR DAMAGE PROTECTION POLICY?

No, your Eastern Western Minor Damage Protection policy is completely separate from your Motor Insurance policy.

4. HOW DO I CLAIM?

When you become aware of any minor damage, this must be reported within 30 days by contacting the Claims line on 0333 0444 703. The claims team will talk you through the simple steps to assess your claim and arrange your repair.
Alternatively, you can claim via the website: redline.insurethat.com

5. IS THE REPAIR GUARANTEED?
Yes, all repairs carried out by our approved repairers are guaranteed for the lifetime of the vehicle whilst it remains in your possession. Where we provide a body shop contribution, third-party repairs are
not guaranteed under this policy. In this situation, you should check with your repairer what guarantees they provide.

6. CAN I CANCEL MY EASTERN WESTERN MINOR DAMAGE PROTECTION POLICY?
You can cancel your policy in the first 30 days and receive a full refund, provided no successful claim has been made. If you cancel after the first 30 days you will be entitled to a pro rata refund provided you have not had a repair completed using the policy.

7. WHAT’S NOT COVERED UNDER MY EASTERN WESTERN MINOR DAMAGE PROTECTION POLICY?
Damage that is bigger than the size limits stated on page three; damage of any kind to wheels, rims or tyres; any single claim where the total number of damages exceeds four or if the total number of damages exceeds 20 over the policy lifetime; any panel that is ripped, holed, torn or perforated; damage to beading, moulding, glass, lights or decals; any damage that occurred before the policy start date, and any damage other than a stone chip to the bonnet, boot lid or the roof.

8. CAN I TRANSFER MY EASTERN WESTERN MINOR DAMAGE PROTECTION POLICY?
Yes, the remaining term of the policy can be transferred to an eligible replacement vehicle if you sell the original. We do not charge any administrations fees for transfers or cancellations.

9. DOES EASTERN WESTERN MINOR DAMAGE PROTECTION COVER DAMAGE TO OTHER VEHICLES?
Only the vehicle detailed on the policy schedule is covered.

10. WHO IS COVERED BY THE POLICY?
The policy covers damage to your vehicle irrespective of the driver.

Eastern Western Accident Repair Centre

Our very own Accident Repair Centre, based in Broxburn, can carry out all of the above repairs. In these circumstances, as we are recognised as a leader in the world of Bodyshop repair, you should certainly consider bringing your damaged vehicle in to see us.

Get In Touch

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Consumer Information

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Eastern Western Minor Damage Protection is Underwritten By Aioi Nissay Dowa Insurance UK Limited

Aioi Nissay Dowa Insurance UK Limited is registered in England and Wales (Company Number: 11105895), registered office: 52-56 Leadenhall Street, London, EC3A 2BJ.
Aioi Nissay Dowa Insurance UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Financial Services Register number 816870. Administrator
Eastern Western Minor Damage Protection is administered by Nukula Limited, trading as InsureThat which is authorised and regulated by the Financial Conduct Authority No. 616475. Nukula Limited is registered in England and Wales (Company Number: 07646376), registered office: Sterling House, Sitka Drive, Shrewsbury Business Park, Shrewsbury, Shropshire, SY2 6LG.

Redline Finance is a trading name of Toyota Financial Services. Toyota Financial Services is an agent of the insurer in respect of the sale of these products. Toyota Financial Services is authorised and regulated by the Financial Conduct Authority (FCA)
registered number FRN310226. This can be verified at the FCA website www.fca.org.uk/register or by phoning 0800 111 6768.

EasternWestern (April 2022)