What should I do if I've been involved in a car accident?

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If you've been involved in a road traffic accident, your first priority should always be to make sure everyone is safe and, if necessary, contact the emergency services. Once it is safe to do so, exchange details with any other parties involved, take photographs of the damage and the accident scene, and notify your insurer.

At Eastern Western Paint & Body Centres, we also provide a dedicated accident management service to help guide you through the repair process. From arranging vehicle recovery (where required) to assessing damage and carrying out manufacturer-approved repairs, our experienced team is here to minimise stress and get you back on the road as quickly as possible. Whether your accident happened in Edinburgh, Glasgow, Fife, Dundee, Perth or elsewhere in Scotland, we can help manage your repair from start to finish.

Do I have to use the bodyshop recommended by my insurance company?

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No. In most cases, you have the right to choose where your vehicle is repaired following an accident.

Choosing a manufacturer-approved repair centre like Eastern Western Paint & Body Centres means your vehicle is repaired using approved repair methods, specialist equipment and, where applicable, genuine manufacturer parts. Our highly trained technicians work to exact manufacturer standards, helping to maintain your vehicle's safety, performance, appearance and, where applicable, manufacturer warranty. If you're unsure of your options, our team can explain the repair process and work alongside your insurer wherever possible.

What types of vehicle repairs do you carry out?

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Eastern Western Paint & Body Centres offer a comprehensive range of vehicle repair services for private motorists, fleet customers and insurance repairs.

Our services include:

  • Manufacturer-approved accident repairs
  • Cosmetic paint and bodywork repairs
  • Scratch, scuff and bumper repairs
  • Paintless dent removal (PDR)
  • Alloy wheel refurbishment
  • SMART repairs
  • Vehicle detailing and ceramic coating
  • Structural body repairs
  • Manufacturer-approved paint refinishing

Our state-of-the-art repair centre uses advanced repair, paint and diagnostic technology to restore vehicles to their original condition while reducing repair times wherever possible.

How long will my vehicle repairs take?

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Repair times depend on the extent of the damage, parts availability and whether insurance approval is required.

Minor cosmetic repairs such as scratches, dents or alloy wheel refurbishment may be completed within a day or two, while more extensive accident damage or structural repairs can take longer. Once we've inspected your vehicle, we'll provide an estimated completion date and keep you updated throughout the repair process, so you'll always know how your repair is progressing.

Our investment in advanced repair technology and streamlined repair processes helps minimise vehicle downtime while maintaining the highest repair standards.

Why should I choose Eastern Western Paint & Body Centres for accident repairs?

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Eastern Western Paint & Body Centres are one of Scotland's leading manufacturer-approved accident repair facilities, serving customers across Edinburgh, the Lothians, Fife, Perth, Dundee, Stirling and beyond.

Our 47,000 sq ft repair centre combines industry-leading equipment with highly trained technicians who repair vehicles to manufacturer standards. We work with many of the world's leading vehicle brands and carry out everything from minor cosmetic repairs to major accident damage restoration.

When you choose Eastern Western Paint & Body Centres, you benefit from:

  • Manufacturer-approved repair standards
  • Advanced repair and paint technology
  • Genuine manufacturer parts where applicable
  • Experienced, manufacturer-trained technicians
  • Accident management support
  • High-quality workmanship focused on safety, appearance and long-term value

Whether you've had an accident, need cosmetic body repairs or want expert paint restoration, we're committed to making the repair process as straightforward and stress-free as possible.

Our reviews At Eastern Western Paint & Body Centres our aim is to deliver outstanding customer care.