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Mercedes-Benz Roadside Assistance is our range of comprehensive breakdown and recovery services that give you complete peace of mind on the road, 365 days a year.
From technical breakdowns to minor mishaps, our 24 hour phone line is always open to assist you when you need help. Our car breakdown cover offers roadside assistance when you’re at home or abroad.
Depending on the year your Mercedes-Benz was initially registered, you are entitled to either Mercedes-Benz Mobilo, MobiloLife or Mobile Assist*.
For Roadside Assistance in the UK, please call 00800 1 777 7777.
If calling from abroad, or if you have connection problems dialling the number above from your mobile phone, please call +44-207 975 7077.
You will be asked to provide information including:
This will help our Customer Assistance Centre decide whether the vehicle can be safely driven to the nearest Mercedes-Benz Official Workshop, needs to be booked in for a workshop repair at a later date, or requires roadside assistance.
By maintaining your vehicle through Mercedes-Benz and ensuring that all services are carried out by a Mercedes-Benz retailer, this will entitle you to a full year of free breakdown cover. Each year you receive your Mercedes-Benz service, you gain another year of this, to which there is no limit. Enjoy lifelong, free breakdown cover by maintaining your car with Mercedes-Benz.
Safety is a number one priority for Mercedes-Benz vehicles, and they use the latest technology to enhance the safety features in their cars. In some Mercedes-Benz cars, you will find an SOS button. If you find yourself in an emergency, you can press this to call the emergency services and speak to someone through your vehicle. If you are in an accident, the SOS button will go off automatically if the airbags go off. If you do not respond to the call handler, they will automatically send the emergency services straight to your location.
Calls may be monitored for quality and training purposes. Eastern Western Motor Group Ltd is authorised and regulated by the Financial Conduct Authority for credit broking and insurance distribution activities under reference number 310505 – we are a credit broker not a lender. Registered Office: 8 Westerton Road, East Mains Industrial Estate, Broxburn West Lothian EH52 5AU Registered in Scotland No. 14833 VAT Registration No. 269233051 We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers.