Service Appointment Procedures

Please adhere to appointment time & date provided for your safety & convenience - should you arrive early please remain in your vehicle until allocated time!

Arriving For Your Service Appointment

Thank you for deciding to service your vehicle with Lexus Scotland. Due to the current social distancing restrictions in place we wanted to make you aware of the changes we have made to our dealerships so that you know what to expect on arrival.

When you booked your service you will have been allocated an appointment date and time. Please adhere to your allocated time provided. We have strict showroom capacity and we would appreciate your assistance by ensuring you arrive at your appointed time.

Before leaving your vehicle, please SWITCH OFF the Air Conditioning system and any recording equipment. Please remove any keyrings from your keys and place the service booklet on the passengers seat along with your Alloy Wheel Locking nut.

Appointment Journey Progression & Communication

During your vehicle visit we will communicate progress via text and e-mail and provide a Vehicle Health Check report and video. When you arrive please ensure you note your preferred contact preference on the envelope we provide.

Loan Cars

If you requested a loan car for your appointment please be reassured that every car follows our sanitisation programme after every use. Your advisor will ensure you have the correct insurance. Please remember to bring your drivers licence with you. We ask that fuel is replaced.

On returning to the dealership please remove all belongings from the car and hand the key back to your advisor.

Completion & Collection

We will communicate throughout your vehicles visit by your preferred contact method. We will advise you of a completion time. As with your arrival we require you to contact us in advance if you are going to be early or late by telephone.

An invoice will be sent to you via email and we require all payment to be made electronically at this time. The invoice must be paid in full before we can release your vehicle.

Thank you for choosing to service with us and we look forward to welcoming you back.

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